Support & Contact Us

1. Contact Information

Customer Service Email: support@howworks.ai

2. You Can Contact Us Via Email for These Issues

• Payment & crediting: Credits not credited after recharge, duplicate charges, payment status issues
• Refund requests: Handled manually only (see Refund Policy)
• Account issues: Login problems, account security, suspected account compromise
• Content & abuse reporting: Illegal content, copyright infringement, malicious attacks and spam

3. To Help Us Locate the Issue Faster, Please Provide

• Your account email address
• Relevant links (e.g., topic page, repo link)
• Time of occurrence and general steps
• Error screenshots or error messages (if available)
• For payment issues, please provide PayPal transaction ID/order ID (if available)

4. Response Time

We will do our best to respond within 1–3 business days.

5. Legal & Privacy-Related Requests

If you wish to exercise data deletion/account closure or other requests, please email us and provide necessary identity verification information (see Privacy Policy).