Refund Policy

Refund Policy

You may request a full refund within 7 days (168 hours) of purchase when the purchased credits have not been used and the credits remain available in your account.

Requests outside this window or after credits have been used are not eligible, except where applicable law requires otherwise.

How to Request a Refund

To request a refund, please contact us at support@howworks.ai with the following information:

• Your account email address
• The HowWorks Order ID shown in Billing
• Date of purchase
• A brief reason for the request

We will review the request against the eligibility rules above. If approved, Creem will return the funds to the original payment method. After Creem processes a refund, your bank or payment method may take approximately 5–10 business days to post it.

Refunds and Payment Disputes

Creem may issue a refund or handle a chargeback when required by law, payment-network rules, fraud controls, or its Merchant of Record obligations. When a purchase is fully refunded, the corresponding credits are removed. If the credits are no longer fully available, paid actions may be paused while we reconcile the account.

Delivery Policy

Since our services are digital and credit-based, there is no physical product shipping or tracking number involved.

Upon verified successful payment, credits are automatically added to your HowWorks account. Provider confirmation can occasionally take a short time, and the Billing page will show the current status.

• Instant delivery: Credits are immediately and automatically credited to your account balance upon successful payment.
• No logistics: These services do not involve any physical product transportation or mailing.

Contact Information

For refund requests or other questions, please contact:
Email: support@howworks.ai